Applicability

The following rules shall apply:

in respect of flights departing from an airport in the EC, and flights operated by a Community air carrier departing from an airport in a third country to an airport in the EC (unless you received benefits or compensation and were given assistance in that third country);
on condition that you have a confirmed reservation on the flight concerned and present yourself for check-in as stipulated and at the time indicated in advance and in writing or electronically, or, if no time is indicated, not later than 45 minutes before the published departure time; only to passengers travelling at a fare available directly or indirectly to the public, or on tickets issued under a frequent flyer programme or other commercial programme; where Gulf Air is the operating carrier of the flight.

Rules for Compensation and Assistance

Denied boarding is a refusal by an airline to carry a passenger on a flight, even though the passenger has presented him or herself for boarding under the conditions mentioned above under the heading Applicability, except when there are reasonable grounds to deny boarding, such as reasons of health, safety, security or inadequate travel documentation.

Before Gulf Air denies boarding for a flight Gulf Air will call for volunteers to surrender their reservations, in return for benefits under conditions to be agreed, and also assistance as described in paragraph II below as appropriate.

I If an insufficient number of volunteers come forward, and Gulf Air denies boarding to you against your will, Gulf Air will immediately compensate you as follows:

(a) EUR 250 for all flights of 1 500 kilometres or less;
(b) EUR 400 for all intra-Community flights of more than 1,500 kilometres, and for all other flights between 1,500 and 3,500 kilometres;

(c) EUR 600 for all flights not falling under (a) or (b) of this paragraph.

When you are offered re-routing to your final destination on an alternative flight as described below at paragraph II, and the arrival time of the re-routed flight does not exceed the scheduled arrival time of the flight originally booked: (a) by two hours, in respect of all flights of 1,500 kilometres or less; or (b) by three hours, in respect of all intra-Community flights of more than 1,500 kilometres and for all other flights between 1,500 and 3,500 kilometres; or (c) by four hours, in respect of all flights not falling under (a) or (b) of this paragraph, Gulf Air may reduce the compensation described above by 50%. For the above purposes, “final destination” means the destination on the ticket presented at the check-in counter, or, in the case of directly connecting flights, the destination of the last flight; alternative connecting flights available shall not be taken into account if the original planned arrival time is respected.

In determining the distance, the basis shall be the last destination at which the denial of boarding will delay your arrival after the scheduled time. The distances shall be measured by the great circle route method.

II In addition, Gulf Air will offer you the following:

A choice between:

reimbursement within seven (7) days (in cash, by electronic bank transfer, bank orders or bank cheques or, with your signed agreement, travel vouchers and/or other services) of the full cost of your ticket, at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity; or
re-routing, under comparable transport conditions, to your final destination, at the earliest opportunity; or
re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.

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Applicability

The following rules shall apply:

in the event of the non-operation of a flight which was previously planned to be operated by Gulf Air and in which at least one place was reserved;
in respect of flights departing from an airport in the EC, and flights operated by a Community air carrier departing from an airport in a third country to an airport in the EC (unless you received benefits or compensation and were given assistance in that third country);
on condition that you have a confirmed reservation on the flight concerned and present yourself for check-in as stipulated and at the time indicated in advance and in writing or electronically, or, if no time is indicated not later than 45 minutes before the published departure time;
only to passengers travelling at a fare available directly or indirectly to the public, or on tickets issued under a frequent flyer programme or other commercial programme.

Rules for Compensation and Assistance

If your flight is cancelled, Gulf Air will offer you the following assistance:

I A choice between:

reimbursement within seven (7) days (in cash, by electronic bank transfer, bank orders or bank cheques or, with your signed agreement, travel vouchers and/or other services) of the full cost of your ticket, at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity; or
re-routing, under comparable transport conditions, to your final destination, at the earliest opportunity; or
re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.

II. In addition, Gulf Air will offer you, free of charge:

meals and refreshments in a reasonable relation to the waiting time; and
two telephone calls, telex or fax messages, or e-mails.

III. In the event of re-routing in connection with your cancelled flight, if the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight, Gulf Air will also offer you:

hotel accommodation in cases:

-- where a stay of one or more nights becomes necessary; or
-- where a stay additional to that intended by you becomes necessary; and
transport between the airport and place of accommodation (hotel or other).

IV. Except when:

you are informed of the cancellation at least two (2) weeks before the scheduled time of departure; or
you are informed of the cancellation between two (2) weeks and seven (7)days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two (2) hours before the scheduled time of departure and to reach your final destination less than four (4) hours after the scheduled time of arrival; or
you are informed of the cancellation less than seven (7) days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one (1) hour before the scheduled time of departure and to reach your final destination less than two (2) hours after the scheduled time of arrival; or
Gulf Air can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

you are entitled to compensation as follows:

(a) EUR 250 for all flights of 1,500 kilometres or less;
(b) EUR 400 for all intra-Community flights of more than 1,500 kilometres, and for all other flights between 1,500 and 3,500 kilometres;
(c) EUR 600 for all flights not falling under (a) or (b) of this paragraph.
When you are offered re-routing to your final destination on an alternative flight as described above at paragraph I., and the arrival time of the re-routed flight does not exceed the scheduled arrival time of the flight originally booked: (a) by two (2) hours, in respect of all flights of 1,500 kilometres or less; or (b) by three (3) hours, in respect of all intra-Community flights of more than 1,500 kilometres and for all other flights between 1,500 and 3,500 kilometres; or (c) by four (4) hours, in respect of all flights not falling under (a) or (b) of this paragraph, Gulf Air may reduce the compensation described above by 50%.

For the above purposes, “final destination” means the destination on the ticket presented at the check-in counter, or, in the case of directly connecting flights, the destination of the last flight; alternative connecting flights available shall not be taken into account if the original planned arrival time is respected. In determining the distance, the basis shall be the last destination at which the denial of boarding will delay your arrival after the scheduled time. The distances shall be measured by the great circle route method.
The assistance described above will apply without prejudice to any rights you may have under applicable law (including EC Directive 90/314 on package travel) to further compensation, although any such assistance granted may be deducted from any such further compensation.

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Applicability

The following rules shall apply:

in respect of flights departing from an airport in the EC, and flights operated by a Community air carrier departing from an airport in a third country to an airport in the EC (unless you received benefits or compensation and were given assistance in that third country);
on condition that you have a confirmed reservation on the flight concerned and present yourself for check-in as stipulated and at the time indicated in advance and in writing or electronically, or, if no time is indicated, not later than 45 minutes before the published departure time;
only to passengers travelling at a fare available directly or indirectly to the public, or on tickets issued under a frequent flyer programme or other commercial programme;
where Gulf Air is the operating carrier of the flight.

Rules for Assistance

When Gulf Air reasonably expects a flight to be delayed beyond its scheduled time of departure:
(a) for two (2) hours or more in the case of flights of 1,500 kilometres or less; or
(b) for three (3) hours or more in the case or all intra-Community flights of more than 1,500 kilometres and of all other flights between 1,500 and 3,500 kilometres; or
(c) for four (4) hours or more in the case of all flights not falling under (a) or (b).
Gulf Air will offer you free of charge:
meals and refreshments in a reasonable relation to the waiting time; and
two telephone calls, telex or fax messages, or e-mails.
When the time of departure reasonably expected is at least the day after the time of departure previously announced, in addition to the assistance described above, Gulf Air will offer you:
hotel accommodation in cases
-- where a stay of one or more nights becomes necessary, or
-- where a stay additional to that intended by you becomes necessary; and
transport between the airport and place of accommodation (hotel or other).

When the delay is at least five (5) hours and you decide not to travel on the delayed flight, in addition to the meals and communications assistance described above, Gulf Air will offer you: reimbursement within seven (7) days (in cash, by electronic bank transfer, bank orders or bank cheques or, with your signed agreement, travel vouchers and/or other services) of the full cost of your ticket, at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity.

Gulf Air will offer you the assistance described above within the time limits set out in paragraphs (a)-(c) above with respect to each distance bracket.

The assistance described above will apply without prejudice to any rights you may have under applicable law (including EC Directive 90/314 on package travel) to further compensation, although any such assistance granted may be deducted from any such further compensation.

These Notices are required by EC Regulation 261/2004

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